Ohio Code § 1332.26

§ 1332.26.

(A) No political subdivision shall require a video service provider to obtain from it

any authority to provide video service within its boundaries. (B) Except as authorized under division (C) of this section and under sections 1332.30 and 1332.32 of the Revised Code , no political subdivision shall request anything of value from a video service provider

for providing video service;  impose any fee, license, or gross receipt tax on the

provision of video service by such a provider;  or impose any franchise or other requirement

on the provision of video service by a video service provider, including, but not

limited to, any provision regulating rates charged by a video service provider or

establishing any build-out requirement or requirement to deploy any facility or equipment. (C) When requested to do so, a video service provider shall assist a municipal corporation

or township in addressing video service subscriber complaints, in a manner consistent

with the provider's complaint handling process set forth in its application pursuant

to division (A)(7) of section 1332.24 of the Revised Code .  Nothing in sections 1332.21 to 1332.34 of the Revised Code affects any authority granted under sections 1345.01 to 1345.13 of the Revised Code . (D) A video service provider shall meet all of the following customer service standards: (1) The provider shall restore video service within seventy-two hours after a subscriber

reports a service interruption or other problem if the cause was not a natural disaster. (2) Upon a report by a subscriber of a service interruption and if the interruption is

caused by the video service provider and lasts for more than fours hours in a given

day, the provider shall give the subscriber a credit in the amount of the cost of

each such day's video service as would be billed to the subscriber. (3) Upon a report by a subscriber of a service interruption and if the interruption is

not caused by the video service provider and lasts for more than twenty-four consecutive

hours, the provider shall give the subscriber, for each hour of service interruption,

a credit in the amount of the cost of per hour video service as would be billed to

the subscriber. (4) The provider shall give a subscriber at least thirty days' advance, written notice

before removing a channel from the provider's video service, but no such notice is

required if the provider must remove the channel because of circumstances beyond its

control. (5) The provider shall give a subscriber at least ten days' advance, written notice of

a disconnection of all or part of the subscriber's video service, except if any of

the following apply: (a) Disconnection has been requested by the subscriber. (b) Disconnection is necessary to prevent theft of video service. (c) Disconnection is necessary to prevent the use of video service through fraud. (d) Disconnection is necessary to reduce or prevent signal leakage as described in 47 C.F.R. 76.611 . (6) The provider shall not establish a due date earlier than fourteen days after a video

service bill is issued. (7) The provider shall not disconnect all or part of a subscriber's video service for

failure of the subscriber to pay any amount of its video service bill, until the amount

is at least fourteen days past due. (8) The provider shall give a subscriber at least thirty days' advance, written notice

before instituting an increase in video service rates.