Ohio Code § 1345.77

§ 1345.77.

(A) The attorney general shall adopt rules for the establishment and qualification of

an informal dispute resolution mechanism to provide for the resolution of warranty

disputes between the consumer and the manufacturer, its agent, or its authorized dealer.  The mechanism shall be under the supervision of the division of consumer protection

of the office of the attorney general and shall meet or exceed the minimum requirements

for an informal dispute resolution mechanism as provided by the “Magnuson-Moss Warranty

Federal Trade Commission Improvement Act,” 88 Stat. 2183, 15 U.S.C.A. 2301 , and regulations adopted thereunder. (B) If a qualified informal dispute resolution mechanism exists and the consumer receives

timely notification, in writing, of the availability of the mechanism with a description

of its operation and effect, the cause of action under section 1345.75 of the Revised Code may not be asserted by the consumer until after the consumer has initially resorted

to the informal dispute resolution mechanism.  If such a mechanism does not exist, if the consumer is dissatisfied with the decision

produced by the mechanism, or if the manufacturer, its agents, or its authorized dealer

fails to promptly fulfill the terms determined by the mechanism, the consumer may

assert a cause of action under section 1345.75 of the Revised Code . (C) Any violation of a rule adopted pursuant to division (A) of this section is an unfair

and deceptive act or practice as defined by section 1345.02 of the Revised Code .